Salonline Terms & Conditions


Please read these conditions carefully before using the Salonline.in website. By using the Salonline.in website, you signify your agreement to be bound by these conditions.
In addition, when you use any current or future Salonline.in service (eg. Wish List or Marketplace) ("Salonline Service"), you will also be subject to the terms, guidelines and conditions applicable to that Salonline Service ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms will control.
These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Conditions Relating to Your Use of Salonline.in
1. Conditions Relating to the Sale of Products/Services to You
You can avail our products and service through our authorized website ‘salonline.in’. We also provide information to customer through WhatsApp and Facebook applications.
2. Our Contract
Your order is an offer to us to buy the product/ services in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.
Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
Please note that we sell products only in quantities which correspond to the typical needs of a customer. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
In case if the customer is not having a e-mail account then the same conditions will be applicable with the phone as the medium of communication.
3. Returns
We will not take back any item if returned after 3 days of delivery, which applies to products sold by us.
4. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail/phone if any products/services you order turn out to be unavailable.
All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.
5. Taxes
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products/services from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.
6. Health & Safety
By purchasing any product from our website, you acknowledge that you have read and understood our Health & Safety Guidelines. We will not be responsible for any health & safety issues that may happen due to the external temperature difference in the client place.
7. Children
Use of Salonline.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.
8. Communications
When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.
9. Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. We will not be responsible for the reactions of products on your body/hair due to any allergies that you are affected with.
10. Alteration or Amendments to the Conditions
We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
11. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.
12. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
13. Services
You should register on the website of Salonline for availing our list of services and products. You shall make the booking in advance as per the requirements of the Company to avail of any Stylists and Services available on the Website. The Services will be available subject to online booking availability and acceptance and the Company does not guarantee availability of Stylist’s and Services at all times. In case the Stylist fails to visit your place, for any reason not attributable to you, the service charges paid by you will be kept in your account and the service will be rescheduled. Further, if the User wishes to cancel the booking, he/she may do the same, the booking amount will be refunded deducting the processing charges. The Company hereby expressly states that any request from you in respect to any change in the Services purchased by you through the website shall not be accepted by the Company.
14. Indemnity and Release
You shall indemnify and hold harmless Salonline Seller Services Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Sitkan Services Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
15. Children
Use of Salonline.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Salonline.in only with the involvement of a parent or guardian.
16. Other Businesses
Parties other than Sitkan Services Private Limited and its affiliates may operate stores, provide services, or sell product lines on Salonline.in. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Sitkan Services Private Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
17. Communications
When you visit Salonline.in or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

18. Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
19. Alteration of Service or Amendements to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
20. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
21. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
22. Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.
23. Our Details
This website is operated by Salonline Seller Services Private Limited.
For the Salonline.in website, you could contact us by visiting: www.Salonline.in/gp/help/contact-us
24. Salonline Software Terms
In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Salonline Services (the "Salonline Software").
25. Sanctions and Export Policy
You may not use any Salonline Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Salonline Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Salonline Software), technology and services.
26. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Gorakhpur.
27. Cancellation
The Company reserves the right at any time after receipt of your booking to accept or decline the booking for any reason which will be intimated to you reasonably in advance and any Service Charges paid shall be refunded to your account after deducting the processing charges. The Company may require additional verifications or information before accepting any booking, which shall be provided by you. The Company shall have the right to refuse or cancel any booking made for availing of the Services listed at an incorrect price or containing any other incorrect information or typographical errors, whether or not the booking has been confirmed You shall be entitled to cancel booking of any Service, booked on the website, by placing a "Cancel Order" request, by logging a call with Company's Customer Care Centre by phone or on the Website (whichever is available) Any add- on/promotional Services which may be offered to you along with the Services booked by him/her shall not be available on cancellation of the said Services by you. You will be bound by the Cancellation Policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the bookings. The Company reserves the right to withdraw or modify any add-on/promotional Services and/or offers at any time without any liability towards you.
28. Third Party Content and Services
Salonline may provide, on its site, links to sites operated by other entities. If the user decides to view this site, they shall do so at their own risk, subject to that site’s terms and conditions of use and privacy policy that may be different from those of this site. It is the user’s responsibility to take all protective measures to guard against viruses or other destructive elements they may encounter on these sites. Salonline makes no warranty or representation regarding, and do not endorse any linked website or the information appearing thereon or any of the products or services described thereon. Further, user’s interactions with organizations and/or individuals found on or through the service, including payment and delivery of goods and services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the user and such organization and/or individual. The user should make whatever investigation they feel necessary or appropriate before proceeding with any offline or online transaction with any of these third parties.